91-808, Performance Management

6 units

Prerequisites: 91-800, Organizational Management: Theory And Practice 90-729, Organizational Design And Implementation

Delivery Format: On-Campus

Sample Syllabus

Description:

The purpose of this course is to develop the manager's skills in facilitating performance, learning, teamwork and customer/client responsiveness. Cases from public and private organizations will be used with particular emphasis on managing in public and volunteer organizations.

Topics include:

Contracting for high performance - managing the psychological contract
- Goals - defining and measuring performance
- Rewards and consequences - incentives, feedback, and feedforward (with special emphasis on non-financial rewards)
- Individual differences - distinct contracts for different workers, equity, fairness, consistency
Linkages and the performance paradox - why organizations sometimes perform poorly even when their people are competent
New management roles - what to do when workers can manage themselves
Managing interdependence - teamwork, group performance
Organizational learning - best practice sharing, propagating expertise, adapting to change, sustaining the performance momentum

The class will be:

Problem oriented - focusing on cases, managerial dilemmas and organizational experiences provided by class participants
Hands-on - group problem solving and decision making will be used to demonstrate key principles

Last modified on June 13, 2006