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Course Details

Course Number: 91-844

Managing Quality Improvement

Units: 12

This course provides participants with an understanding of the principles of Quality Management and Continuous Quality Improvement, as well as with a familiarity with the techniques of implementing quality and service delivery strategies. Students will have the opportunity to learn and experiment with the technical skills associated with quality management, and to formulate personal approaches to managing quality and service delivery in their personal and application in the work environment.

No prior familiarity with the theory or practice of quality management or quality improvement principles and tools is required as a prerequisite for this course; students who have been exposed to quality theory or practice will benefit from the opportunity to place these experiences into an integrate context.

The course is designed to be intellectually stimulating and professionally useful for students at any phase of their career development.

*This course uses a course packet or case studies. Students will be charged a fee for the course materials. The fee for these materials will be charged to the student's account.

Syllabus

Faculty:
Joseph J. Balestreire