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Course Details

Course Number: 95-774

Business Process Modeling

Units: 6

Prerequisite: Although a basic understanding of web services is required, no actual programming experience with web services is expected.

Processes are the core technologies of all organizations for producing and delivering products or services that satisfy customer needs. Improving overall operating efficiency and customer service effectiveness to meet customer and shareholder expectations requires continuously improving these business processes. This is especially critical for large organizations with complex service products.

Improving business processes has proved challenging, especially when technology is introduced to automate processes that are designed poorly. As Bill Gates has observed, the first rule of any technology is that automation applied to an efficient operation will magnify the efficiency; the second rule is that automation applied to an inefficient operation will magnify the inefficiency.

The goal of this course is to provide students with the knowledge & skills necessary to analyze, design and model a business process that leverages new technologies, especially web service technologies, to achieve desired operational efficiencies.

The course will provide an introduction to the concepts of business process modeling, the definition of a process, characteristics of a process-oriented application, business process analysis, basic design patterns for process control flow used to assemble tasks, and standard graphical representations used to model a process. A brief overview of business process modeling standards such as Business Process Execution Language (BPEL) and Business Process Modeling Notation (BPMN) will also be included.

Starting in Fall 2011, students will use Oracle’s Business Process Management Suite 11g to model, simulate, implement and monitor a business process.

*This course uses a course packet or case studies. Students will be charged a fee for the course materials. The fee for these materials will be charged to the student's account.


Karyn E. Moore