Support

Main Support Contact Info

Email: heinz-computing@andrew.cmu.edu

Phone: 412-268-3425

 

Heinz Help Desk

Location: HbH A200, just as you enter the West Wing
Hours: M-F 8:30a.m.-7 p.m. Sat-Sun 10 a.m. - 6 p.m.
Email: heinz-computing@andrew.cmu.edu

The Help Desk can assist with basic support questions and can refer you to one of the computing technicians for advance support.

 

Student Laptop Support

Location: HbH A002, just as you enter the West Wing
Hours: Monday-Friday, 8a-4p
You can make an appointment for support between 4p-5:30p.
Email heinz-computing@andrew.cmu.edu.

We can provide limited student laptop support for troubleshooting hardware problems, software installation issues and connectivity to the wireless network.

 

Virtual Lab Support

Email: heinz-computing@andrew.cmu.edu