Billing & Refunds

Student accounts are handled by The HUB and the Student Accounts Office. Detailed information regarding billing, payments and refunds can be found on The HUB website’s Billing & Paymentspage.

E-BILLS:

Students are emailed when a new student account invoice (E-Bill) is available for viewing on Student Information Online (SIO). Carnegie Mellon does not mail paper invoices. If you would like another individual to have access to your E-Bills and/or student account detail, invite them to use My Plaid Student.

PAYMENT OPTIONS:

Carnegie Mellon offers a wide variety of payment options to students. View these options on The HUB website.

Students are encouraged to enroll in online banking by registering a bank account on SIO– it’s the fastest, easiest and most convenient way to make domestic payments.

REFUNDS:

Students should enroll for electronic refunding when registering a bank account on SIO. More information about refunds can be found on The HUB website.

SPONSOR BILLING & THIRD-PARTY PAYMENTS:

Sponsors are outside parties, such as embassies, companies, and community agencies, who pay Carnegie Mellon University directly for a student’s educational expenses, with funds that did not originate with the student. To ensure billing is processed correctly, visit The HUB website’s Sponsor Billing & Third-Party Paymentswebpage. Note: General Motors Employees completing the Distance MSIT Program and all CMU Employees in any Heinz degree program do NOT need to complete the steps appearing on the webpage.)

DEPARTMENTAL/PAYROLL GRADUATE SUDENTS:

Payroll deductions for departmentally supported graduate students are established by their respective departments. Questions regarding covered expenses should be directed to the Business Manager within the student’s department. Learn more about payroll deduction on The HUB website.

FINANCIAL AID AND TUITION ADJUSTMENTS:

Federal financial aid is adjusted based on the percentage of the enrollment period completed beginning with the first day of the enrollment period. When a student withdraws or takes a leave of absence, unearned federal financial aid for which the student is no longer eligible is required to be returned in the following order: Federal Direct Unsubsidized Loan, Federal Perkins Loan, Federal Grad Plus Loan, Federal Work Study, Institutional Scholarships and private loans (non-federal student loans) are adjusted on the same basis as tuition as stated in the Tuition Adjustment Policy for students who withdraw or take a leave of absence. If a student has received a non-Heinz scholarship from an external source and the student withdraws or takes a leave of absence, the scholarship is adjusted based on the policy of the agency awarding the scholarship. A student earns 100% of his/her financial aid when 60% of the enrollment period is completed.