Documentation
The Heinz Computing Handbook lists all the services available to Heinz students.
We also have a set of quick guides for commonly used services:
- Windows 7 - How to use the network printers
- Windows 7 - How to access the file server
- Mac OSX - How to use the network printers
- Mac OSx - How to access the file server
Required Videos
The following videos are required viewing for all Heinz College students:
- Why do I have two computer accounts? (.swf)
- Laptop Security Overview (.swf - no audio)
- Carnegie Mellon Student Portal - Email (.mov)
Optional Videos
The following Computing Services support videos are optional:
- Accessing the Wireless Network (.swf)
- Carnegie Mellon Student Portal Overview (.swf)
- Carnegie Mellon Student Portal - Account Services (.swf)
- Carnegie Mellon Student Portal - Student Information Online (.swf)
- Changing Your Andrew Password (.swf)
- Changing Your Heinz College Password (.swf)
- Email Services: Forwarding and Creating a CMU.edu Address (.swf)
- Getting Help with a Laptop (.swf)
- Heinz Laptop Warranty (.swf - no audio)
- Mac Only: Accessing "Thunderbolt," the Heinz College File Server (.mov)
- Using "BBoards," the Carnegie Mellon Electronic Bulletin Boards (.mov)
To view the .swf videos on this page, you must have Adobe Flash Player, which can be downloaded free from Adobe's website.
To view the .mov videos on this page, you must have the Quicktime media player, which can be downloaded free from Apple's website.
If you have watched the above videos and require further assistance, please contact Computing Services.