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Faculty: Remote Teaching Toolkit

The following tools are recommended for converting your course to a distance delivery mode. These tools are supported by the University and Heinz College.

Preparing for remote work

We highly recommend instructors prepare for potential remote teaching. The following are steps you can take to prepare for remote teaching and working. 

  1. Go to the Eberly Center Teach Online site to review online teaching toolkit for faculty.
  2. Equipment check
    • Laptop with built-in camera
    • Desktop with built-in or attached web camera
    • If you teach with a document camera, please contact to request a portable doc cam.
      • Note: supplies are very limited. 
  3. Network check - If teaching from home is implmentated. 
    • Test your home network speed and ensure you are getting the speeds advertised by your ISP.
    • Contact your local ISP if you are having connection issues.
  4. Software check
    • To save time, we recommend installing the software listed below before you have to use it. At a minimum, we recommend you install Zoom.
  5. Learning check
    • Review the Eberly Center Teach Online site.
    • Documentation and video instructions are available for all of the products on this page. Review them before you need to use them. 
    • Pearson: Working and learning online during a pandemic
    • Play with the services to become familiar with them.
      • Setup Zoom sessions with colleagues to familiarize yourself with the options. 
      • Log into My Mediasite and create some desktop recordings and upload media. 
  6. Preparing for and Teaching Online: General Points, first day checklist, and FAQs.



Here is a short list of support contacts:

Academic Services - Heinz Academic Services Support <>

Admissions - Admissions Support <>

Career Services - Career Services Support <>

Computing Services, Educational Technology

  • Support Hours: 9:00am to 6:00pm, Monday-Friday
    • Heinz Computing Support <>
    • 412-268-3425
    • Zoom support is aviable between 6p-7p, Monday-Friday: Call 412-268-4357
  • Appointments can be made for anytime.

Eberly Center Liaison, Teaching Support, Pedagogy - Jackie Speedy <>

Faculty Helpers

The following faculty are available to help with questions related to moving your course online.

If you would like to be added to the list of helpers, please contact Andy Wasser <>



  • Synchronous Course Delivery
  • Face-to-face Office Hours
  • Live Meetings


  • Live conference software connects one to many people in live session
  • Communication Modes: Voice, Video, Chat
  • Live polls
  • Share desktop
  • Breakout rooms
  • Record your session
  • Virtual whiteboard
  • Document Camera if connected to your computer
  • iPhone/iPad connection via Airplay or cable to your computer


  • If moving your class to remote via Zoom, maintain your scheduled course time and day
    • Changes to your courses' scheduled time or day could result in students having conflicting remote classes
  • Highly recommend these global setting changes.


  • Using Zoom Directly in Canvas (Preferred Method)
    1. Log into Canvas and click your course.
    2. In the left sidebar, at the bottom click Settings
    3. In the right pane, under “Drag items here to hide them from students” click and drag “Zoom” to the list above.
    4. Click the Save button.
    5. Zoom will now appear in the left side bar. Click Zoom.
    6. The Zoom pane appears. You can create Zoom meetings for your class.
  • Using Zoom directly on your desktop: Go to Getting Started with Zoom
    1. Click Launch Zoom
    2. Click the Download button
    3. Click the download button for your computing system
    4. Double click the downloaded file to install the software
Training and Tips



Canvas is a learning management software managed by the CMU Eberly Center.

  • Manage course schedules, materials, and communication 
  • Give quizzes, tests, homework, paper turn in, discussions
  • List course syllabi, course support, announcements
  • Set course schedule and assignment due dates
  • Facilitate course specific communications
  • Many more features uses
  • Most faculty already use Canvas. If you don’t use Canvas, Eberly Center can create a site for your course.



My Mediasite

My Mediasite is a personal portal that is connected to the Heinz College Mediasite server. With this portal, faculty can record their desktop and upload the videos to the cloud server for student viewing.

  • Recording your desktop screen, audio on your computer, computer microphone, and computer camera to create a multimedia presentation with very little effort.
  • Asynchronous course delivery – Video is produced first, uploaded to server, then viewed by students.
  • Record your computer desktop, camera, sound, microphone
  • Video editing in the cloud
  • Catalog links can automatically publish content to your canvas course site
  • Can record from any laptop or computer, from any location with an Internet link
  • If moving your class to My Mediasite, please view the training video
  • This method is slightly more challenging since you are creating the videos and editing if desired. Allow yourself some extra time to get used to the interface.

  • Access from Canvas (Preferred Method)
    1. Log into Canvas and click your course.
    2. In the left sidebar, at the bottom click Settings
    3. In the right pane, under “Drag items here to hide them from students” click and drag “My Mediasite” to the list above.
    4. Click the Save button.
    5. My Mediasite will now appear in the left side bar. Click My Mediasite.
    6. The My Mediasite pane appears. You can click the Add Media button to upload media file.
  • Access My Mediasite directly
    1. Open a browser and go to Heinz My Mediasite.
  • Training


Cisco Jabber

If you have a CMU phone number, you can manage your phone through your computer.

  • Access your CMU phone from your computer, android device, or iOS.
  • Make and receive calls from your CMU number
  • Access voicemails
  • Chat with other CMU Cisco Jabber users
  • Set or remove forwarding from your CMU number
  • If you will not be in your office for an extended period, we recommend installing Cisco Jabber
  • Note: 911 is not supported through the Cisco Jabber client.
  • Download and Installation instructions are on the CMU Computing website
  • Forwarding your work phone to another number:
    1. If off campus log into VPN (See below).
    2. Log into Phone Manager. Login with Andrew username and password
    3. In Left pane, select Call Forwarding.
    4. In the right pane, expand +[Your office number].
    5. Check "Forward all calls to:" then click the arrow and select new number
    6. Enter number starting with a 9 and use a 1 before area code.Example: If I was to forward to 412-555-5555, I would set the number as: 914125555555.



CMU has an extensive list of software available for download. If you need to install software (including Office) on your remote working computer, please visit the CMU Software page

Virtual Private Network (VPN)

Some CMU services require users to activate the CMU Virtual Private Network (VPN) to access resources like file servers and remote desktop.


  • Connects your computer to the CMU network.
  • Accessing restricted resources like remote desktop and file servers


  • Zoom, Canvas, and My Mediate do not require VPN. 




Email is the primary communication method for CMU.


  • If you do not have access to CMU email on your laptop or computer, Open a browser and go to