Within 5 days of the date you accept your admission offer, you should receive an email entitled “Action Required: Your Andrew userID Has Been Created” from it-help@cmu.edu. The email will provide instructions on how to receive your Andrew userID, set a password, and enroll in two-factor authentication (2fa) with DUO, Carnegie Mellon’s multi-factor authentication service provider. Please be sure to check your spam folder in the event the email does not appear in your inbox. (If you have a current Andrew ID, please contact Bridget Jakub in the admissions office to help ensure that your existing Andrew ID is associated with your MMM student record at CMU).
Deadline: Within 5 days of receiving the email, “Action Required: Your Andrew userID Has Been Created”, from it-help@cmu.edu..
If you have any questions or missed/did not receive the Andrew userID email, please send an email to Bridget Jakub (jakub@cmu.edu) in the Heinz College Admissions Office for assistance. Bridget will assist as quickly as possible, coordinating with the IT-HELP team as needed.
Your Andrew Account provides access to secure CMU websites
The MMM Office will share more information about your Andrew Account in the coming weeks - and during your first on-site session for MMM.
If you would like to get an early start on using your Andrew Account or CMU email, the following information may be helpful.
Your Andrew Account (Andrew ID + Password) is your key to accessing all secure CMU systems that you will use as a student - including a few mentioned in the onboarding video below (Canvas, SIO, CMU email)l. More info: Account and Identity Management at CMU
You will need to use CMU's 2-factor authentication system to access your Andrew Account. More info: How to Use 2fa Authentication
CMU Email Address
Your Andrew userID is used to create your official university Andrew email address as follows:
[Andrew userID]@andrew.cmu.edu
You will find more information about your CMU email account here, including information on how to forward your CMU email to a different address: CMU Email Information for Students
Please note that prior to your first on-site session, you may receive important email messages at your CMU email address and/or the email address that you used to submit your application.
After you begin classes, all CMU faculty and staff will contact you at your CMU email address.