Alberto Alcaraz Aguilar
Process & Continuous Improvement Manager, Cinepolis
Alberto works as the Process and Continuous Improvement Manager at Cinépolis, which is the biggest cineplex chain in Mexico with 345 theaters in 100 cities.
Cinépolis has become the largest chain in Latin America and the fourth largest in the world with 538 theaters and 4,546 digital screens throughout Mexico, Guatemala, El Salvador, Costa Rica, Panama, Colombia, Brazil, Peru, Chile, India, Spain and the United States. During 2016 Cinépolis achieved the second biggest attendance worldwide with 262.2 million of patrons just after Cinemark (280.1 million of patrons).
Alberto is responsible of the standardization of operational business model on a global basis (13 countries in 3 continents) for Cinépolis, which has been a key part of the exponential growth of the company. His focus is on allowing the replication of the business units through the establishment of operational procedures and quality standards to ensure customer satisfaction, and – at the same time, confirming that the value proposition for each country is met.
Alberto has also been a strategy consultant for the COO during the last 7 years. His academic background is in Industrial Engineering with a Master degree in Quality and Productivity Systems. He is also a candidate for MBA at IPADE Business School. He has been teaching Process Management & Continuous Improvement topics for the last 12 years at the Monterrey Tech in Mexico.